Discovery and planning
We begin by assessing your solution, processes and learning objectives to tailor a program that matches your team’s needs.
Empower your team with practical automation expertise
Xcellerate IT delivers tailored training programs that equip your teams to get the most from your automation solutions. Designed and delivered by senior consultants, each course blends real-world experience with hands-on learning to help users, administrators and IT teams build capability, confidence and independence.
Build knowledge that lasts. Our training programs help your people understand, manage and extend the automation solutions they use every day. Sessions are tailored to your environment to ensure every example and exercise connects directly to your systems, data and workflows.
Learn from real experience. With more than 30 years in document capture, workflow and automation, our consultants share practical insights that bridge technology and business process. Each course combines theory with hands-on learning to turn understanding into skill.
Enable self-sufficiency. Training gives your teams the confidence to operate and maintain their automation solutions independently. Participants learn to perform everyday tasks, configure simple workflows and apply best practices that keep performance high.
Every training engagement follows a defined framework designed to align content with skill level, user role and system configuration.
We begin by assessing your solution, processes and learning objectives to tailor a program that matches your team’s needs.
Training is conducted by the same consultants who design and implement your automation solution, ensuring continuity, context and practical understanding.
We deliver step-by-step guidance and provide tailored training materials that reflect your exact configuration and procedures.
After training, participants have access to documentation and guidance to reinforce knowledge and support smooth adoption.
Our training options are structured to meet the needs of users, administrators and technical teams at every stage of the automation lifecycle.
For people who use the solution daily. Covers navigation, queues, approvals, exceptions, data checks, search and retrieval, plus simple productivity tips.
For internal owners who maintain the solution. Covers users and roles, key parameters, monitoring and logs, routine health checks and coordinating updates and backups with Xcellerate IT.
For teams actively rolling out a new or upgraded solution. Training is delivered in your configured environment with hands-on knowledge transfer using real data and live workflows.
For post-upgrade teams. Short sessions on new features, interface changes and current best practices, ideal for reinforcing skills and onboarding new staff.
For specific needs. Tailored deep dives on reporting, audit, compliance or unique processes, built around your data, policies and operating procedures.
For internal champions. Prepares leaders to onboard new users with facilitation methods, step-by-step checklists and reusable training materials.
Each training session is organised and delivered through a structured process that ensures quality and alignment across your team.
Programs are built around your system setup, use cases and business processes for maximum relevance.
Every session includes live demonstrations, exercises and discussion to ensure concepts translate to real use.
Customised manuals and reference guides are provided for all participants, supporting post-training retention and onboarding.
Our training programs deliver measurable improvement in capability, adoption and performance across both user and administrator levels.
New users get up to speed quickly through focused, hands-on learning that connects directly to their daily workflows.
Training ensures users understand correct data handling and workflow processes, leading to fewer errors and smoother automation performance.
Teams learn how to use more of the solution’s available functionality, helping maximise the return on your automation investment.
Clear knowledge transfer and practical exercises build internal capability so users can handle day-to-day tasks with confidence.
Participants finish training with a stronger understanding of their system and the assurance to use it effectively.
Well-trained users sustain process efficiency over time, supporting continuous improvement across your automation environment.
Book a session or ask about a tailored program. We align content to your setup so learning transfers directly to daily work.
Sessions available on-site or remote