Proactive assurance
Stay current with the latest Tungsten Automation software releases, security patches and updates to ensure compatibility and compliance.
Software assurance and expert technical support
Xcellerate IT provides responsive, dependable application support that keeps your automation environment performing at its best. From proactive software assurance to hands-on technical troubleshooting, our support team helps ensure business continuity, minimise disruption and maintain system reliability across your automation ecosystem.
Keep performance consistent at every stage. Our application support services are built to maintain stability and performance throughout your entire automation lifecycle. Whether you’re running a single workflow or managing a complex enterprise deployment, we make sure your automation runs smoothly and securely.
Stay current, secure and aligned. Our certified consultants keep your solution up to date with the latest releases, fully compatible with your business systems and configured for peak performance. We help your environment evolve without disruption.
Get more value from your automation investment. By combining software assurance, technical expertise and structured service delivery, we provide dependable, responsive support that helps your organisation operate confidently and efficiently every day.
We apply a defined support methodology that keeps your automation environment secure, stable and optimised for business performance.
Stay current with the latest Tungsten Automation software releases, security patches and updates to ensure compatibility and compliance.
Receive fast, structured responses from certified consultants who understand your solution architecture and business context.
Every incident follows a documented process, from acknowledgement and diagnosis to escalation and resolution, ensuring transparency and accountability at every step.
We monitor recurring issues, identify root causes and recommend improvements to enhance solution stability and user experience.
Our support services combine proactive maintenance with expert technical response to ensure your automation solutions remain reliable, secure and high-performing.
Receive expert assistance for configuration, integration and performance issues within your deployed solution.
All tickets are triaged, tracked and resolved through a governed workflow with timely updates and escalation for critical cases.
Gain from our consultants’ deep domain knowledge through documentation, best-practice advice and root-cause analysis.
Receive proactive guidance before implementing ERP, infrastructure or security changes to prevent unplanned downtime and ensure compatibility.
We regularly review solution health, recommend tuning adjustments and identify opportunities for improved efficiency and reliability.
We act as an extension of your IT and operations teams, ensuring automation continues to deliver measurable business value.
Our support framework ensures every request is managed consistently and transparently. From first contact to resolution, each step is documented, communicated and handled with care to keep your automation environment stable and predictable.
Every support case is tracked with defined ownership and regular updates, so you always know the status and next steps.
Updates, patches and system changes follow defined procedures that maintain consistency and prevent disruption.
Each issue is reviewed and tested before closure to confirm the outcome and ensure continued performance across your environment.
We maintain enterprise-grade standards for responsiveness, accuracy and stability. Each support request is handled with a structured process that ensures predictability and confidence across your automation ecosystem.
We prioritise critical and production tickets, ensuring you receive rapid attention and clear communication from the moment a case is logged.
Our consultants hold deep Tungsten Automation knowledge and extensive experience across finance, IT and operations environments.
You’re kept informed at every stage through consistent updates, from acknowledgement to resolution, so there are no surprises.
When complex or high-severity issues arise, our escalation structure ensures the right specialists are engaged quickly.
Each case is monitored and followed up to maintain progress and ensure timely resolution, keeping you informed every step of the way.
Issues outside standard application support are clearly communicated and handled in coordination with our professional services team.
Our support team is available during standard business hours to assist with technical issues, troubleshooting and software assurance requests.
Monday to Friday
8:30am – 5:30pm (AEST)
Excluding public holidays
+61 2 8228 6600
support@xcellerateit.com
To avoid downtime or configuration issues, contact us before updating your ERP, infrastructure, operating system, Tungsten databases or Windows security patches.
Whether you need technical support, software assurance or proactive system guidance, our experts are ready to help you maintain performance and reliability across your automation landscape.