1. Invoice generation and delivery
Invoices are created from ERP or billing data, checked against pricing and contract rules, then delivered by email, portal or EDI.
Transform your invoice-to-cash cycle with AR automation that connects invoicing, collections, payments and cash application.
Accounts receivable automation uses software, integrated workflows and AI to streamline how customer invoices are created, delivered, collected and reconciled. It replaces manual invoicing, follow up emails, spreadsheet tracking and time consuming reconciliations with accurate data, structured processes and clear visibility across the receivables cycle.
Manual AR processes create delays, inconsistencies and limited insight into customer behaviour. Teams spend large amounts of time chasing overdue payments, resolving disputes and matching remittances instead of focusing on credit risk management, DSO and cash flow forecasting.
Xcellerate IT delivers AR automation solutions that reflect each organisation’s credit policies, customer base and existing systems. Whether you manage a single business unit or operate across multiple entities, we help build a modern invoice to cash process that improves accuracy, efficiency and cash flow performance.
Manual invoicing and collections make it harder to protect cash flow, reduce DSO and provide customers with a reliable experience.
Paper based invoices, ad hoc sending and inconsistent formats create delays, increase the chance of disputes and push payments beyond agreed terms.
Collectors rely on spreadsheets and manual reminders, which reduces productivity and makes it difficult to apply consistent collections strategies.
Static reports and disconnected data make it harder to monitor overdue balances, understand ageing trends or adjust credit and collections approaches.
Email based conversations and unstructured notes make it difficult to record, escalate and resolve disputes and deductions promptly.
Matching payments, remittances and invoices manually increases the risk of misapplied cash, write offs and delays in closing the books.
Customers receive inconsistent reminders, limited payment options and unclear escalation paths, which can further delay payment and harm relationships.
Contact us to explore how AR automation can address these challenges in your receivables process.
Automating the invoice to cash cycle helps finance teams reduce DSO, improve cash flow predictability and manage customer relationships with greater accuracy and control.
Automated reminders, structured follow up and easier payment options encourage customers to pay on time and reduce the average time to collect.
Real time visibility into receivables and payment trends supports more accurate forecasting and better management of cash inflows.
Worklists, task prioritisation and standardised workflows reduce manual effort and help collectors focus on the right accounts at the right time.
Digital invoices, clear communication and self service payment options make it easier for customers to understand what they owe and how to pay.
Automation improves data quality, reduces misapplied cash and helps ensure invoices, credits and payments are aligned.
Teams can monitor payment behaviour, ageing patterns and risk indicators, supporting more informed credit decisions and collections strategies.
AR automation connects to your ERP, billing and banking systems to streamline each step between issuing an invoice and posting cleared cash.
Invoices are created from ERP or billing data, checked against pricing and contract rules, then delivered by email, portal or EDI.
Customers receive secure links or portal access so they can pay online using card, account to account transfers, BPAY or other supported methods.
Reminder sequences follow your credit terms, customer segments and ageing profiles, with optional escalation paths for high risk or high value accounts.
Short payments, disputes and queries are captured in structured workflows, making it easier to track status, collaborate on resolution and record outcomes.
Payments, remittances and bank transactions are matched to open invoices, with rules and AI assistance to handle remittance data and partial payments.
Dashboards provide real time views of ageing, collector activity, promise to pay status and projected cash inflows to support more informed decisions.
AI helps AR teams prioritise collections, predict payment behaviour and apply cash more accurately so you can manage risk and working capital with greater confidence.
AI analyses payment history, ageing patterns and customer characteristics to highlight higher risk accounts and likely late payers.
Worklists are ordered based on risk, value and due dates so collectors focus on the customers and invoices that matter most.
Models suggest when to send reminders, escalate or adjust tone based on how customers have responded in the past.
AI reads remittance advice, bank statements and payment references to match payments to invoices more accurately and with less manual effort.
Variances between invoice amounts and payments are flagged and categorised, making it easier to investigate and resolve deductions and disputes.
AI combines open items, customer behaviour and seasonal patterns to provide more realistic projections of when cash is likely to be received.
AI assistants can answer questions such as “which customers are most overdue this month” or “what is the projected cash collection for next quarter” without manual reporting.
Models adapt as customers pay, delay or dispute invoices and as collectors act, improving predictions and recommendations over time.
AI improves data accuracy across the AR workflow by analysing invoice layouts, payment patterns and remittance information. It enhances matching, classification and forecasting, which reduces manual rework and improves the reliability of receivables reporting.
AI helps teams prioritise and plan collections work more effectively. It highlights customers who are most likely to pay late, recommends next actions and supports collectors in selecting the most appropriate contact strategy.
AI provides explainable insights for finance and credit teams, making it easier to understand why certain accounts are flagged, how risk scores are derived and how forecasts are produced. This supports better decisions and more predictable cash flow.
We use platforms such as Tungsten TotalAgility together with integrated payment and workflow tools to design AR automation that fits your credit policies, customer base and ERP environment.
Generate invoices from ERP or billing data and deliver them by email, portal or EDI, with tracking to confirm when customers have received them.
Include secure payment links on invoices and provide portal access so customers can view statements, download copies and pay online.
Define reminder schedules, escalation rules and collector worklists that follow your credit policies and adapt to customer profiles.
Maintain consistent application of credit limits and terms, and use risk insights to adjust strategies for different customer segments.
Capture disputes and deductions in structured workflows, with clear ownership, timelines and resolution tracking.
Use AI and rules to match bank transactions and remittances to invoices, allocate short payments and reduce manual posting effort.
Monitor ageing, DSO, collector productivity and dispute volumes with live dashboards and standard reporting.
Connect AR workflows with core finance, CRM and banking platforms so customer, invoice and payment data stays aligned.
AR automation built to streamline every step from invoice to cash, for faster, more predictable receivables.
Ready to deploy AR automation built on TotalAgility.
Xstream AR is Xcellerate IT’s preconfigured accounts receivable automation solution built on Tungsten TotalAgility. It gives you a proven starting point instead of building AR workflows from scratch. Xstream AR includes prebuilt workflows, business rules, reports and dashboards based on AR best practices, covering invoicing, collections, disputes and cash application. It provides a modern invoice to cash foundation that delivers visibility, consistency and efficiency and can still be tailored to your organisation as needed.
Enterprise automation platform for AR and beyond.
Tungsten TotalAgility is the automation platform that powers solutions like Xstream AR. It brings together intelligent document processing, workflow orchestration, case management and system integrations to support complex, scalable automation across the organisation. TotalAgility provides a flexible foundation for modernising end to end processes, including invoice to cash, as well as many other workflows that rely on structured information and repeatable steps. It is an enterprise wide platform for organisations that want automation that can extend far beyond accounts receivable.
Comparing manual and automated AR processes highlights the impact on DSO, cash flow visibility, collections efficiency and customer experience.
Invoices are created and sent manually, often as static PDFs via email. Delivery is inconsistent and depends on individual staff, increasing the risk of delays, errors and disputes.
Invoices are generated directly from ERP data and delivered instantly through email, portals or EDI with confirmed receipt tracking. Customers can access updated statements and invoice copies at any time.
Collectors send reminders individually and maintain spreadsheets to track follow ups. Timing varies between customers and overdue accounts may be missed or escalated too late.
Reminder schedules follow defined credit policies and customer segments. Worklists and escalations trigger automatically, improving consistency and helping collectors prioritise high-value or high-risk accounts.
Customers receive generic emails or ad hoc phone calls. Payment options are limited and customers often request invoice copies or balances manually.
Communications are tailored to customer behaviour and account status. Customers receive digital payment links, access self-service portals, and can download invoices or statements instantly.
Disputes and short payments are buried in emails or personal notes. There is little visibility of status, ownership or deadlines, leading to slower resolution and repeated queries.
Disputes and deductions are captured in structured workflows with defined steps, ownership and escalation. Progress is visible to AR teams, improving resolution times and customer experience.
Collectors spend significant time searching for information, chasing overdue accounts, and manually documenting outcomes. Productivity depends heavily on individual processes.
Collectors receive prioritised worklists, recommended actions and customer insights. Automation reduces low-value administration and allows teams to focus on negotiations and high-risk accounts.
Payments and remittances are matched manually against open invoices. Variances, short payments and missing remittance advice lead to backlogs, misapplied cash and longer month-end close.
ayments, remittances and bank feeds are matched automatically using rules and AI. Short pays, deductions and reference mismatches are highlighted immediately, improving accuracy and reducing manual intervention.
Ageing reports are static and quickly outdated. Teams lack real-time insight into overdue balances, collector activity, disputes and expected cash inflows.
Dashboards provide live views of ageing, DSO, promises-to-pay and collector workload. Finance leaders gain real-time visibility into cash flow projections and high-risk accounts.
Assessing customer risk relies on past experience and occasional reviews. Payment behaviour, changes in patterns and early warning signs are hard to detect.
AI monitors payment patterns, customer behaviour and ageing trends to highlight emerging risks. Insights support proactive engagement and more informed credit limit decisions.
DSO fluctuates due to inconsistent follow up, delayed dispute resolution and slow cash allocation. Cash flow forecasting is largely manual and less reliable.
Structured workflows, timely reminders, faster dispute resolution and automated matching help reduce DSO. Forecasting uses real-time data to improve accuracy and predictability of cash inflows.
Documentation is scattered across email, spreadsheets and personal notes. Tracking who contacted whom and when is difficult, making audits slower and less reliable.
All customer interactions, reminders, disputes and approvals are logged automatically. Every action is timestamped, supporting compliance and providing a clear audit trail.
Our AR solutions connect to the systems you already rely on, including ERP platforms, billing and CRM systems, payment providers and bank feeds.
Integration keeps customer and financial data consistent across platforms. Credit terms, customer details and invoice data flow between your ERP, billing environment and AR automation solution without manual rekeying.
Real time updates support accurate collections and cash application. Payment events, disputes and adjustments synchronise automatically so collectors and finance leaders are always working from current information.
Low code configuration and pre-built connectors streamline deployment, making it straightforward to integrate AR automation with ERP, CRM and banking systems. This ensures data remains aligned and processes continue to evolve without complex redevelopment.
Organisations use AR automation to improve accuracy, speed up collections and create more consistent invoice to cash processes.
Automate routine reminders, matching and reconciliations when invoice volumes are large and margins for error are small.
Support regular invoicing cycles and automated payment collection for subscription and service contracts.
Track milestones, staged invoices, variations and related disputes across longer project lifecycles.
Standardise processes across entities and regions while handling different currencies, tax rules and local practices.
Support strict billing requirements, documentation and approvals that affect how and when invoices are paid.
Manage complex pricing, deductions and disputes linked to deliveries, rebates and volume discounts.
Ensure invoices and remittances submitted via customer portals are captured and reconciled efficiently.
Bring structure to dispute logging, investigation and resolution so issues are handled consistently and tracked end to end.
We bring together deep experience in workflow and document automation, strong integration capability and practical understanding of how finance teams across Australia and New Zealand manage accounts receivable.
We understand local payment cycles, industry requirements and customer behaviours across ANZ. This ensures your AR automation is designed for real-world conditions, not generic global assumptions.
With decades of experience in process automation, we simplify complex AR tasks and remove manual effort. Our approach improves consistency, accuracy and the reliability of every step in the order-to-cash cycle.
Built on a low-code, enterprise-grade platform, our AR solutions adapt as your processes evolve. TotalAgility provides the workflow, AI and document capabilities needed to scale automation across the organisation.
We integrate AR automation with leading finance, billing and customer systems to keep data aligned and eliminate duplicate entry. This improves visibility across sales, finance and service teams while reducing reconciliation work.
Our projects are designed to deliver clear financial improvements: faster collections, lower DSO, quicker dispute resolution and more accurate cash flow forecasting. We align automation with the metrics that matter to CFOs and finance leaders.
We support your AR function beyond go-live, refining workflows and improving automation as your organisation evolves. Our partnership model keeps your AR solution up to date and aligned with changing operational needs.
Start with a clear view of your current AR process. We work with your team to map invoicing, collections, dispute handling and reconciliation workflows to identify where automation will deliver the strongest benefit.
Define a phased roadmap for automation. Together we outline the solution design, configuration approach and integration requirements, with practical phases that align to your priorities and capacity.
Scale and refine your AR automation over time. As your business evolves, we help expand workflows, optimise performance and support continuous improvement across the invoice to cash cycle.
Find quick answers to the most common questions about AR automation.
Accounts receivable automation uses workflow, AI and digital payment tools to streamline how invoices are delivered, reminders are sent, payments are received, disputes are managed and cash is allocated. It replaces manual chasing, spreadsheet tracking and manual matching with structured, consistent and auditable processes.
AR automation reduces late payments, manual follow-up, inconsistent communications, misapplied cash and slow dispute resolution. It helps finance teams improve DSO, increase on-time payment rates, remove repetitive work and gain clearer visibility of expected cash inflows.
Automation accelerates every step that influences DSO: invoice delivery, reminder timing, customer follow-up, dispute management and cash allocation. Teams spend more time on negotiation and high-risk accounts rather than administration, leading to faster collections and more predictable cash flow.
Yes. AR automation integrates with major ERP and CRM platforms to synchronise invoices, customer details, payments, credit limits and activity history. This reduces duplicate entry and ensures finance, sales and service teams are working from the same information.
AI analyses payment behaviour, highlights risk, recommends timing for follow-ups and assists with cash application by matching payments and remittances. It also detects unusual activity and helps prioritise worklists, ensuring collectors focus on the accounts that need attention most.
No. AR automation removes manual administration such as chasing routine overdue accounts, searching for documents or matching payments, so collectors can focus on exceptions, high-value accounts and customer relationships. Most teams become more effective without increasing headcount.
Timeframes vary based on integrations and workflow complexity, but many organisations see initial capability live within weeks. Our approach focuses on rapid deployment with clear milestones, followed by continuous optimisation as processes evolve.
Absolutely. Automation enhances customer experience rather than replacing human contact. Customers can self-serve for statements and invoice copies, pay through digital options or speak with your AR team when needed. It reduces friction while maintaining personal service.
Disputes, short payments and deductions are captured in structured workflows with ownership, visibility and escalation. This improves resolution times, reduces confusion and ensures issues do not delay payments unnecessarily.
Our AR automation solutions follow strict enterprise security standards across both cloud and on-premise deployments. All data is encrypted in transit and at rest, access is controlled through role-based permissions, and every action is captured in an auditable log. For organisations with specific regulatory or hosting requirements, on-premise or private cloud options are also supported, ensuring AR data remains secure and governed in line with internal policies.
Yes. AR automation supports multiple business units, brands, currencies and customer segments. Workflows can be configured for different processes or teams while maintaining consolidated reporting and shared visibility across the organisation.
Most organisations see improvements in efficiency and visibility immediately after go-live. Meaningful reductions in DSO, faster cash application and fewer customer disputes typically emerge within the first few months as workflows stabilise and teams adopt new practices.
Talk to our team about practical ways to reduce DSO, improve cash flow visibility and streamline your invoice to cash process.