Tungsten SignDoc

A secure, user-friendly e-signature solution that helps teams send, sign and complete documents faster, without costly, per-user pricing.

A modern e-signature solution for faster, paperless workflows

Tungsten SignDoc accelerates how organisations send, sign and complete documents, replacing slow paper-based steps with streamlined digital workflows. Guided signing, clear prompts and intuitive layouts make it easy for customers, staff and partners to complete contracts, approvals and agreements on any device.

 

Flexible, package-based pricing gives organisations room to scale without per-user fees or complex licensing structures. Whether you are managing high-volume contracts or occasional approvals, you only pay for the signing packages you use.

 

As a Tungsten Automation titanium partner, Xcellerate IT helps you deploy, configure and integrate SignDoc so your signing workflows run smoothly across teams and systems. We provide local expertise across Australia and New Zealand to ensure your signing experience is secure, compliant and efficient from day one.

Capabilities

Everything your teams need for secure, compliant e-signing

SignDoc provides a complete suite of e-signature capabilities designed for business, from guided signing and audit trails to authentication options and mobile access.

Guided signing workflows

Direct signers through fields like signatures, initials, checkboxes and text boxes so nothing is missed or skipped.

Flexible signing methods

Support click-to-sign, handwritten signatures, biometric signatures and signature images depending on your use case.

Multi-step authentication

Protect sensitive agreements with email verification, SMS codes or security questions for signer identity assurance.

End-to-end audit trails

Track every step of the signing journey — sent, viewed, signed and completed — with a self-contained audit trail embedded in each document.

Branding and white-labelling

Customise emails, notifications and the signing interface to reflect your organisation’s identity and improve customer trust.

Mobile and remote-friendly signing

Enable face-to-face or remote signing on mobile, tablet or desktop, including support for modern workplace and field environments.

Guided signing workflows

Direct signers through fields like signatures, initials, checkboxes and text boxes so nothing is missed or skipped.

Flexible signing methods

Support click-to-sign, handwritten signatures, biometric signatures and signature images depending on your use case.

Multi-step authentication

Protect sensitive agreements with email verification, SMS codes or security questions for signer identity assurance.

End-to-end audit trails

Track every step of the signing journey — sent, viewed, signed and completed — with a self-contained audit trail embedded in each document.

Branding and white-labelling

Customise emails, notifications and the signing interface to reflect your organisation’s identity and improve customer trust.

Mobile and remote-friendly signing

Enable face-to-face or remote signing on mobile, tablet or desktop, including support for modern workplace and field environments.

Key functionality

Tools that streamline every step of your signing process

SignDoc provides the features teams need to prepare, send, sign and manage agreements securely and efficiently.

Common document support

Prepare PDFs or Word documents for signing with automatic field detection and assignment.

Reusable templates

Save time by converting frequently used documents into reusable signing templates.

Notifications & reminders

Send automated alerts to keep agreements moving and reduce delays.

Signer delegation

Allow signers to delegate the signing request to another authorised person when needed.

Parallel or sequential signing

Configure signers to sign in order, simultaneously or in staged sequences.

Transparent workflow tracking

View progress, status changes and completion in real time.

Secure user provisioning

Control access with email, SMS or security-question authentication.

Brand alignment

White-label the experience to match your organisation’s design and tone.

Microsoft Teams & mobile apps

Sign using the SignDoc Assistant app or Microsoft Teams extension.

Use cases

Where SignDoc delivers the most value

SignDoc supports secure, compliant and user-friendly signing across industries that rely on timely approvals, regulated documents and customer-facing workflows.

Legal and professional services

Faster execution of engagement letters, contracts and agreements. Guided signing reduces errors, while audit trails and signature validation support compliance and dispute resolution.

Streamline account opening, loan documents, claims, policy updates and internal approvals. Flexible authentication and biometrics help mitigate fraud and strengthen customer trust.

Digitise forms, applications and service requests to reduce turnaround times and improve citizen experience. Audit trails, compliance controls and broad device support meet policy and accessibility needs.

Support patient onboarding, consent forms, staff paperwork and service agreements with secure, paperless signing. Detailed audit trails help meet compliance and record-keeping requirements.

Centralise HR, payroll, procurement and vendor approval workflows. Templates accelerate internal processes and reduce manual follow-ups across distributed teams.

Enable fast, on-site signing for inspections, deliveries, service documentation or face-to-face approvals. The SignDoc Assistant app ensures users can complete signatures from any device.

Security

Built for regulated environments

SignDoc is designed to meet global e-signature regulations and provide strong evidential weight for digital transactions.

Global regulatory compliance

Aligned with ESIGN, UETA, eIDAS, ETA and SOC2 guidelines.

Advanced & qualified signature support

Use certificate-based signatures for scenarios requiring stronger assurance.

Digital certificate compatibility

Integrate certificates from trusted service providers (TSP/QTSP).

Audit trail integrity

Signed documents include a self-contained, tamper-evident record of the signing journey.

Secure hashing & encryption

Protect signature integrity according to NIST and EU standards.

Configurable governance controls

Support for industry-specific compliance frameworks including FDA 21 CFR Part 11.

Why Xcellerate IT

Local expertise to deploy, secure and support your signing workflows

As a long-standing Tungsten Automation partner, Xcellerate IT delivers the guidance and support organisations need to run SignDoc at scale.

Implementation

Set up templates, workflows, authentication policies and branding correctly from the start.

Integration support

Connect SignDoc with Tungsten Power PDF, TotalAgility or your internal systems.

Security & compliance

Ensure your signing processes align with regulatory obligations and internal governance.

Training and onboarding

Help teams adopt e-signatures confidently with practical, role-based training.

Local support teams

Get help from Australian-based experts familiar with government and enterprise requirements.

Scalable partnership

Support for ongoing growth, new signing workflows and long-term digital transformation goals.

Chosen by leading organisations

Benefits

The measurable impact of Tungsten SignDoc

SignDoc helps organisations speed up transactions, strengthen compliance and enhance customer experience while reducing manual effort.

Shorter contract cycles

Complete agreements faster with guided signing, notifications and clear workflows.

Better customer experience

Enable convenient signing from any device with a clean, simple interface.

Reduced operational cost

Remove printing, scanning, postage and manual handling.

Enhanced compliance

Meet global e-signature regulations including ESIGN, UETA, eIDAS and ETA.

Lower signing risk

Support for certificate-based signatures, biometrics and stronger identity verification.

Complete signing transparency

Maintain secure, verifiable audit trails without relying on third-party validation services.

SignDoc FAQs

Find quick answers to the most common questions about SignDoc.

Is SignDoc legally binding?

Yes. SignDoc supports globally recognised eSignature regulations including ESIGN (US), eIDAS (EU) and ETA (Australia). Documents signed through SignDoc hold the same legal validity as traditional handwritten signatures within these frameworks.

Pricing is based on signing packages, not per-seat licensing. You can have unlimited users, and only pay for the number of signing packages you consume annually.

A package can include one or more documents and one or more signatures. Each completed package counts as one usage.

SignDoc supports all major e-signature types, including:

  • Basic electronic signatures (click-to-sign)
  • Digital signatures using personal or server-side certificates
  • Advanced Electronic Signatures (AES)
  • Qualified Electronic Signatures (QES) via trusted service providers
  • Biometric handwritten signatures using supported devices

No. SignDoc can provide strong evidential weight without certificates.

However, certificates may be required for AES/QES workflows depending on your organisation, compliance requirements or jurisdiction. SignDoc supports both server-side and personal certificates.

Yes. Signers can complete documents on any device, including phones and tablets.
The SignDoc Assistant mobile app is available in both the Apple App Store and Google Play Store.

Yes. SignDoc provides a Teams extension that lets users receive notifications and access signing workflows directly inside Microsoft Teams (when enabled by your administrator).

Yes. SignDoc integrates with:

  • Tungsten TotalAgility for workflow-driven signing ceremonies
  • Tungsten Power PDF for adding signing steps directly inside document creation
  • Tungsten RPA to trigger signing processes programmatically
  • Tungsten Communications Manager to turn communications into signable digital transactions

Yes. SignDoc includes:

  • Detailed audit trails
  • Secure hashing and encryption
  • Multiple authentication methods (email, SMS, security questions, TSP)
  • Compliance with major global signature frameworks


It can also be configured to support industry-specific requirements such as FDA 21 CFR Part 11.

Yes. e-signatures created in SignDoc can be used as evidence in legal proceedings under major electronic signature frameworks including ESIGN (US), eIDAS (EU), and the Electronic Transactions Act (ETA) in Australia and Singapore. These regulations recognise that electronic signatures are legally valid and enforceable when used appropriately.

SignDoc supports:

  • Email verification
  • SMS authentication
  • Security questions
  • Certificate-based authentication
  • TSP-based identity verification (for QES/AES)

Yes. As a certified Tungsten partner, Xcellerate IT can arrange an evaluation licence, typically valid for 90 days.

Yes. Every signed document includes a self-contained audit trail detailing who signed, when they signed, and the sequence of signing events. No third-party validation system is required.

SignDoc includes support for: English, French, German, Dutch, Italian, Portuguese, Spanish, Japanese and Simplified Chinese, plus custom localisation options.

Start your move to secure, paperless signing

Talk to our team about streamlining how your organisation prepares, sends and completes agreements.